Find my Holiday

Contacting Us During Your Holiday

We sincerely hope that you have an enjoyable and trouble-free holiday. However, should any defect or mechanical fault occur during your cruise please refer to our trouble-shooting guide at the back of your Captains Manual. If this does not help, please report the fault to us at the first opportunity.

Please have this information at hand.

Name and number (where applicable) of your Boat.
The exact location of your Boat i.e. What Three Words location, Focal Point or Public House
Full details of the trouble you are experiencing

REPORT A PROBLEM OR FAULT – CALL 01692 581 081

Use this number to call the Marina if you discover any problems or faults between 8.00am to 5.00pm Monday to Saturday or 9.00am to 3.00pm Sunday.

OUT OF HOURS ASSISTANCE – CALL 07768 164 129 or 07880 198 075

Our emergency engineers will only attend the following problems outside the hours shown above

No drinking water

No electrics

No heating

Gas Leak

Boat sinking

They will, at their discretion, either attend if you are in an accessible location or give you advice until the following morning. If the problem is not one of the above, please call the marina number during our normal office hours shown above.

EMERGENCY – CALL 999 ASK FOR COASTGUARD or 01603 756 056

Should you consider you and your crew to be in extreme danger call the Emergency Services or the Broads Authority River Control.

Please note: The following locations – Salhouse Broad, Berney Arms, Runham Swim, and Maycraft at Potter Heigham – are difficult for our service engineers to get to so if your Boat is mobile, please move to the nearest accessible location. If your Boat is overheating on or approaching Breydon Water, please tie up to the nearest post and call us on the number above.